Privacy policy

 1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors; in this

policy we explain how we will treat your personal information.

1.2 By using our website and agreeing to this policy, you consent to our use of

cookies in accordance with the terms of this policy.

 2. Collecting personal information

2.1 We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of

this website (including your IP address, geographical location, browser

type and version, operating system, referral source, length of visit,

page views and website navigation paths);

(b) information that you provide to us when registering with our website

(including your email address);

(c) information that you provide when completing our contact form on our

website (including your name(s), email address, telephone number,

budget, service relevant dates);

(d) information that you provide to us for the purpose of subscribing to our

email notifications and/or newsletters (including your name and email


(e) information that you provide to us when using the services on our

website, or that is generated in the course of the use of those services

(including the timing, frequency and pattern of service use);

(f) information relating to any purchases you make of our goods and/or

services or any other transactions that you enter into through our

website (including your name, address, telephone number, email

address and card details);

(g) information that you post to our website for publication on the internet

(including but not limiting to your user name, your profile pictures and

the content of your posts);

(h) information contained in or relating to any communication that you

send to us or send through our website (including the communication

content and metadata associated with the communication); and

(i) any other personal information that you choose to send to us.

2.2 Before you disclose to us the personal information of another person, you

must obtain that person’s consent to both the disclosure and the processing

of that personal information in accordance with this policy.

 3. Using personal information

3.1 Personal information submitted to us through our website will be used for the

purposes specified in this policy or on the relevant pages of the website.

3.2 We may use your personal information to:

(a) enable your use of the services available on our website;

(b) send you goods purchased through our website;

(c) supply to you services purchased through our website;

(d) send statements, invoices and payment reminders to you, and collect

payments from you;

(e) send you email notifications that you have specifically requested;

(f) send you our email newsletter, if you have requested it (you can inform

us at any time if you no longer require the newsletter);

(g) send you marketing communications relating to our business which we

think may be of interest to you, by post or, where you have specifically

agreed to this, by email or similar technology (you can inform us at any

time if you no longer require marketing communications);

(h) deal with enquiries and complaints made by or about you relating to our


(i) keep our website secure and prevent fraud; and

(j) verify compliance with the terms and conditions governing the use of

our website.

3.3 If you submit personal information for publication on our website, we will

publish and otherwise use that information in accordance with the licence you

grant to us.

3.4 We will not, without your express consent, supply your personal information

to any third party for the purpose of their or any other third party’s direct


3.5 All our website financial transactions are handled through our payment

services provider, (PSP name). You can review the provider’s privacy policy

at (URL). We will share information with our payment services provider only

to the extent necessary for the purposes of processing payments you make

via our website, refunding such payments and dealing with complaints and

queries relating to such payments and refunds.

 4. Disclosing personal information

4.1 We may disclose your personal information to any of our employees, officers,

insurers, professional advisers, agents, suppliers or subcontractors insofar as

reasonably necessary for the purposes set out in this policy.

4.2 We may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including

providing information to others for the purposes of fraud prevention

and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset

that we are (or are contemplating) selling; and

(e) to any person who we reasonably believe may apply to a court or other

competent authority for disclosure of that personal information where,

in our reasonable opinion, such court or authority would be reasonably

likely to order disclosure of that personal information.

4.3 Except as provided in this policy, we will not provide your personal

information to third parties.

 5. Retaining personal information

5.1 This Section 5 sets out our data retention policies and procedure, which are

designed to help ensure that we comply with our legal obligations in relation

to the retention and deletion of personal information.

5.2 Personal information that we process for any purpose or purposes shall not be

kept for longer than is necessary for that purpose or those purposes.

5.3 Notwithstanding the other provisions of this Section 5, we will retain

documents (including electronic documents) containing personal data:

(a) to the extent that we are required to do so by law;

(b) if we believe that the documents may be relevant to any ongoing or

prospective legal proceedings; and

(c) in order to establish, exercise or defend our legal rights (including

providing information to others for the purposes of fraud prevention

and reducing credit risk).

 6. Security of personal information

6.1 We will take reasonable technical and organisational precautions to prevent

the loss, misuse or alteration of your personal information.

6.2 We will store all the personal information you provide on our secure

(password- and firewall-protected) servers.

6.3 All electronic financial transactions entered into through our website will be

protected by encryption technology.

6.4 You acknowledge that the transmission of information over the internet is

inherently insecure, and we cannot guarantee the security of data sent over

the internet.

6.5 You are responsible for keeping the password you use for accessing our

website confidential; we will not ask you for your password (except when you

log in to our website).

 7. Amendments

7.1 We may update this policy from time to time by publishing a new version on

our website.

7.2 You should check this page occasionally to ensure you are happy with any

changes to this policy.

 8. Your rights

8.1 You may instruct us to provide you with any personal information we hold

about you; provision of such information will be subject to:

(a) the payment of a fee (currently fixed at GBP 10); and

(b) the supply of appropriate evidence of your identity (for this purpose, we

will usually accept a photocopy of your passport certified by a solicitor

or bank plus an original copy of a utility bill showing your current


8.2 We may withhold personal information that you request to the extent

permitted by law.

8.3 You may instruct us at any time not to process your personal information for

marketing purposes.

8.4 In practice, you will usually either expressly agree in advance to our use of

your personal information for marketing purposes, or we will provide you with

an opportunity to opt out of the use of your personal information for

marketing purposes.

 9. Third party websites

9.1 Our website includes hyperlinks to, and details of, third party websites.

9.2 We have no control over, and are not responsible for, the privacy policies and

practices of third parties.

 10. Updating information

10.1 Please let us know if the personal information that we hold about you needs

to be corrected or updated.

 11. Cookies

11.1 Click to view our cookies policy.

 12. Data protection registration

12.1 We are registered as a data controller with the UK Information

Commissioner’s Office.

12.2 Our data protection registration number is (number).

 13. Our details

13.1 This website is owned and operated by Rebecca Jordan Sole Trader trading as

House of Three London and Becca Jordan Design.

13.2 Our principal place of business is at 82 Quayside House, 8 Kew Bridge Road,

London, TW8 0HT.

13.3 You can contact us:

(a) by post, using the postal address 82 Quayside House, 8 Kew Bridge

Road, London, TW8 0HT;

(b) using our website contact form;

(c) by telephone, on 0203 857 4801; or

(d) by email, using