Privacy policy
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors; in this
policy we explain how we will treat your personal information.
1.2 By using our website and agreeing to this policy, you consent to our use of
cookies in accordance with the terms of this policy.
2. Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of
this website (including your IP address, geographical location, browser
type and version, operating system, referral source, length of visit,
page views and website navigation paths);
(b) information that you provide to us when registering with our website
(including your email address);
(c) information that you provide when completing our contact form on our
website (including your name(s), email address, telephone number,
budget, service relevant dates);
(d) information that you provide to us for the purpose of subscribing to our
email notifications and/or newsletters (including your name and email
address);
(e) information that you provide to us when using the services on our
website, or that is generated in the course of the use of those services
(including the timing, frequency and pattern of service use);
(f) information relating to any purchases you make of our goods and/or
services or any other transactions that you enter into through our
website (including your name, address, telephone number, email
address and card details);
(g) information that you post to our website for publication on the internet
(including but not limiting to your user name, your profile pictures and
the content of your posts);
(h) information contained in or relating to any communication that you
send to us or send through our website (including the communication
content and metadata associated with the communication); and
(i) any other personal information that you choose to send to us.
2.2 Before you disclose to us the personal information of another person, you
must obtain that person’s consent to both the disclosure and the processing
of that personal information in accordance with this policy.
3. Using personal information
3.1 Personal information submitted to us through our website will be used for the
purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) enable your use of the services available on our website;
(b) send you goods purchased through our website;
(c) supply to you services purchased through our website;
(d) send statements, invoices and payment reminders to you, and collect
payments from you;
(e) send you email notifications that you have specifically requested;
(f) send you our email newsletter, if you have requested it (you can inform
us at any time if you no longer require the newsletter);
(g) send you marketing communications relating to our business which we
think may be of interest to you, by post or, where you have specifically
agreed to this, by email or similar technology (you can inform us at any
time if you no longer require marketing communications);
(h) deal with enquiries and complaints made by or about you relating to our
website;
(i) keep our website secure and prevent fraud; and
(j) verify compliance with the terms and conditions governing the use of
our website.
3.3 If you submit personal information for publication on our website, we will
publish and otherwise use that information in accordance with the licence you
grant to us.
3.4 We will not, without your express consent, supply your personal information
to any third party for the purpose of their or any other third party’s direct
marketing.
3.5 All our website financial transactions are handled through our payment
services provider, (PSP name). You can review the provider’s privacy policy
at (URL). We will share information with our payment services provider only
to the extent necessary for the purposes of processing payments you make
via our website, refunding such payments and dealing with complaints and
queries relating to such payments and refunds.
4. Disclosing personal information
4.1 We may disclose your personal information to any of our employees, officers,
insurers, professional advisers, agents, suppliers or subcontractors insofar as
reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including
providing information to others for the purposes of fraud prevention
and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset
that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other
competent authority for disclosure of that personal information where,
in our reasonable opinion, such court or authority would be reasonably
likely to order disclosure of that personal information.
4.3 Except as provided in this policy, we will not provide your personal
information to third parties.
5. Retaining personal information
5.1 This Section 5 sets out our data retention policies and procedure, which are
designed to help ensure that we comply with our legal obligations in relation
to the retention and deletion of personal information.
5.2 Personal information that we process for any purpose or purposes shall not be
kept for longer than is necessary for that purpose or those purposes.
5.3 Notwithstanding the other provisions of this Section 5, we will retain
documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or
prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including
providing information to others for the purposes of fraud prevention
and reducing credit risk).
6. Security of personal information
6.1 We will take reasonable technical and organisational precautions to prevent
the loss, misuse or alteration of your personal information.
6.2 We will store all the personal information you provide on our secure
(password- and firewall-protected) servers.
6.3 All electronic financial transactions entered into through our website will be
protected by encryption technology.
6.4 You acknowledge that the transmission of information over the internet is
inherently insecure, and we cannot guarantee the security of data sent over
the internet.
6.5 You are responsible for keeping the password you use for accessing our
website confidential; we will not ask you for your password (except when you
log in to our website).
7. Amendments
7.1 We may update this policy from time to time by publishing a new version on
our website.
7.2 You should check this page occasionally to ensure you are happy with any
changes to this policy.
8. Your rights
8.1 You may instruct us to provide you with any personal information we hold
about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we
will usually accept a photocopy of your passport certified by a solicitor
or bank plus an original copy of a utility bill showing your current
address).
8.2 We may withhold personal information that you request to the extent
permitted by law.
8.3 You may instruct us at any time not to process your personal information for
marketing purposes.
8.4 In practice, you will usually either expressly agree in advance to our use of
your personal information for marketing purposes, or we will provide you with
an opportunity to opt out of the use of your personal information for
marketing purposes.
9. Third party websites
9.1 Our website includes hyperlinks to, and details of, third party websites.
9.2 We have no control over, and are not responsible for, the privacy policies and
practices of third parties.
10. Updating information
10.1 Please let us know if the personal information that we hold about you needs
to be corrected or updated.
11. Cookies
11.1 Click to view our cookies policy.
12. Data protection registration
12.1 We are registered as a data controller with the UK Information
Commissioner’s Office.
12.2 Our data protection registration number is (number).
13. Our details
13.1 This website is owned and operated by Rebecca Jordan Sole Trader trading as
House of Three London and Becca Jordan Design.
13.2 Our principal place of business is at 82 Quayside House, 8 Kew Bridge Road,
London, TW8 0HT.
13.3 You can contact us:
(a) by post, using the postal address 82 Quayside House, 8 Kew Bridge
Road, London, TW8 0HT;
(b) using our website contact form;
(c) by telephone, on 0203 857 4801; or
(d) by email, using info@houseofthree.co.uk